One of the greatest obstacles in achieving self-sufficiency is securing employment. Front Steps relies on local businesses to employ residents and provide them with an opportunity to work within our community. 

The greatest gift you can give someone is a chance at a fresh start. Consider hiring a Front Steps resident and truly help us end the cycle of homelessness. 

If your company is interested in partnering with Front Steps’ Learning Center and career services, please contact Steven Marks, Employment Specialist at 216.781.2250 or

Current Opportunities:

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Director of Program Services - Social Work

Program Director is responsible for planning, developing, implementing, coordinating, and evaluating the programs and services at Front Steps Housing and Services.

The program director works with the executive director of the organization to create programs to be administered. This position develops and implements all guidelines and policies with the purpose of ensuring compliance with all government regulations, agency certifications and accreditations, as well as maintaining alignment with the organization's mission. Monitors the effectiveness of programs, making adjustments as needed. Human resources duties, such as the recruitment and training of employees, also fall under the program director's list of responsibilities.

Because the program director's role and those of his staff are contingent upon a fully funded budget, works in tandem with the Grants Manager of the organization to secure funds, donations and grants to meet the budgetary requirements of the clinical services department. Additionally, serves as the face of programs and services to the external community. As such, attends community events, collaborative meetings in an effort to build and maintain positive relationships.

Submits all program billable services reports to Medical Biller in a timely manner.


In accordance with the philosophy, mission, and policies of the organization, the Program Manager’s responsibilities include, but are not limited to:

  • Create, facilitate and oversee policy guidelines

  • Assure that all program records, files and statistics are recorded in a timely manner.

  • Provide Clinical Supervision for all program staff and students

Program Activities

  • Develop , manage and coordinate all program curriculum and components

  • Supervise, and evaluate program staff

  • Conduct program meetings, case management meetings, and resident evaluation meetings with program staff.

  • Review incident reports and address with resident and staff as necessary

  • Facilitate the preparation of monthly and annual program and statistical reports.

  • Establish and maintain relationships with organizations that relate to Front Steps and programs.

  • Assist with grant writing and completion of foundation reports

  • Participate in and maintain expenditures for budgets

  • Adhere to and enforce HUD recommendations, CARF Accreditation and OHMAHS Certification

  • Conduct employee evaluations according to personnel policies

  • Create, facilitate and oversee policy guidelines

  • Assure that all program records, files and statistics are recorded in a timely manner and are billable services.

  • Provide Clinical Supervision for all program staff, students and program volunteers.

Organizational and Community Participation

  • Maintain knowledge of community resources. Attend OHS advisory board meetings, and Collaborative meetings as needed.

  • Collect literature and maintain a resource file on programs in the community that will be beneficial to participants and staff at Front Steps

  • Staff Program Committee of the Board of Directors

  • Attend Board and Board Committee meetings as requested by the Executive Director.

  • Other duties as assigned by the Executive Director.

  • Review files of program staff and conduct quality assurance

  • Oversee HMIS

  • Coordinate employee payroll

Perform all responsibilities of the Executive Director in her absence

Job Type: Full-time


  • Medicaid Billing Process: 3 years (Required)

  • Mental Health: 3 years (Required)

  • Substance Abuse: 3 years (Required)

  • Social Work: 3 years (Required)


  • LISW or LISW-S (Required)

Benefits offered:

  • Paid time off

  • Health insurance

  • Dental insurance

  • Other types of insurance

  • Retirement benefits or accounts

  • Workplace perks such as food/coffee and flexible work schedules